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IT service manager (m/f/d)

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IT service managers: solving problems in the corporate IT area

IT service managers work in all industries where information technology and information processing play an important role. In companies, they are responsible for the monitoring of all IT-related processes and projects. In this context, they solve problems, eliminate errors and malfunctions and act as contact persons for all IT-related matters.

Which opportunities do IT service managers have on the labour market?

IT service managers are becoming increasingly important. Therefore, their prospects are currently good and will remain so in the future. As IT service managers do not only require business thinking skills and IT expertise but must also have an academic degree in computer sciences, experts in business informatics are particularly in demand. Get in touch with your personal contact person at Hays and find out more!

What are the tasks and responsibilities of IT service managers?

IT service managers have a diverse range of tasks. They work in the area of project management and are responsible for internal communication and quality assurance, primarily working on the solution of IT problems reported by customers or departments within the company. IT service managers analyse, structure and prioritise the clients’ problems and wishes by applying their expertise. Afterwards, they define clear tasks for every member of the IT team.

The duties of IT service managers strongly depend on the company they are working at. While only managing internal processes in some companies, they may act as an interface to the sales unit or even perform sales activities and advise customers in other companies.

  • Internal corporate communication
  • Project management
  • Quality assurance
  • Definition of clear tasks for the IT area
  • Solving IT problems
  • Advising customers and performing sales activities

Which hard skills and soft skills should IT service managers have?

IT service managers must have comprehensive knowledge of the latest information and communication technologies. Furthermore, they must have a good command of SQL databases and expertise regarding different kinds of hardware and software.

The necessary soft skills include a structured way of working and excellent communication skills.

  • IT expertise
  • An analytical way of thinking
  • Foreign language skills
  • Negotiation skills

What is the average salary of IT service managers?

The average annual gross salary of IT service managers is approximately EUR 60,000. On average, their starting salary is about EUR 45,000 per year; senior IT service managers, by contrast, may earn up to EUR 100,000.

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Finding your ideal job as an IT service manager – with Hays

As an IT service manager, you can work in all industries where information technology and information processing belong to the daily business. You are responsible for monitoring processes in the IT area and solving all related problems.

We will be happy to support you in searching for a promising position in the IT environment. Learn more about the benefits of finding a job with Hays!

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