Travel Agent (m/f/d)
About the company
- As a modern company, our client manages to constantly develop further and break new ground.
- Our client is a very successful company which offers not only an excellent market position, but also an exciting and dynamic working environment with flat hierarchies.
Responsibilities
- Efficiently advise and assist travelers and travel arrangers in organizing business trips (flights, hotels, car rentals, train bookings, visas, etc.)
- Handle complex requests and multi-destination itineraries
- Oversee and coordinate front and back-office operations, including reservation management, ticket issuance, exchanges, and refunds
- Optimize costs while complying with client travel policies
- Provide personalized service and proactively offer alternative solutions in case of travel disruptions (cancellations, delays, changes)
- Handle complaints and disputes
Profile
- At least five years’ experience in a business travel agency or corporate travel service
- Excellent knowledge of GDS Amadeus (mandatory), with the ability to independently manage bookings, ticket issuance, and exchanges
- Solid understanding of bookkeeping procedures, expense management, and standard corporate travel policies
- Proficient in using MS Office tools (Outlook, Excel, and Word)
- Strong customer service orientation, with excellent listening skills and responsiveness
- High level of discretion and respect for confidentiality
- Team-oriented mindset with strong interpersonal skills
Benefits
- A city with a high quality of life that perfectly embraces both modern and traditional values
- 30 days leave per year
- A variety of cultural and recreational offers
Salary information
- An attractive remuneration package awaits you.
About Hays
Our many years of recruitment experience and specialist knowledge of the recruitment market make us a strong partner to have by your side. We maintain intensive relationships with customers across all industries and so can provide specialists with exciting projects and attractive job opportunities. Whether it's working within an international group or with a regional market leader: we look at your interests and experience to locate just the job to suit you. With us, you will find the right working environment – completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
Hays steht für Vielfalt und setzt sich aktiv für Chancengerechtigkeit und Teilhabe ein. Alle - unabhängig von Geschlecht, sexueller Orientierung, Behinderung, Alter, Herkunft sowie kultureller und religiöser Zugehörigkeit - erhalten bei uns die gleichen Möglichkeiten. Daher laden wir alle Menschen, besonders auch Menschen mit Behinderungen dazu ein, sich bei uns zu bewerben.
Staffing process for a permanent or temporary position
- Analysis of qualifications
- Telephone or personal interview
- Contact with customers
- Contract with Hays
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1. Analysis of qualifications
We will review your application documents and carry out a detailed analysis of your professional qualification.
Contact at Hays
+49 69 300882 1117 Bei Fragen zur Barrierefreiheit und Inklusion steht die folgende Anlaufstelle vertraulich zur Verfügung: [email protected].© Copyright Hays plc, . Das Wort HAYS, die H-Symbole, „Hays Working for your tomorrow" und „Powering the world of work" sowie damit verbundene Logos und Illustrationen sind eingetragene Markenzeichen der Hays PLC. Die H-Symbole sind Originaldesigns, die in vielen Ländern geschützt sind. Alle Rechte vorbehalten.