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IT Configuration Manager (m/f/d)

Permanent employment with our customer

Vienna

Establish, maintain, and continuously enhance the Configuration Management Database (CMDB)
Collaborate with Business Application Owners to define service trees and map infrastructure using ServiceNow Service Mapping
Ensure integrity, accuracy, and currency of all Configuration Items (CIs)
Define, implement, and enforce ITIL-aligned configuration policies, standards, and procedures
Align asset and configuration data in close cooperation with the Group Competence Center for IT Configuration Management
Support the integration of IT Asset Management and Configuration Management processes and tools
Work closely with Change Management, Incident Management, and the Service Desk
Conduct audits and process reviews, identify discrepancies, and drive corrective actions
Train, advise, and support IT teams on configuration management best practices
Contribute to ITSM improvement initiatives, especially in the areas of automation and tool integration

Online seit: Mon Jan 19 08:42:39 CET 2026

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